Every new order will ship out within the timeliest manner possible. Each order will ship to the address provided at time of checkout only, no exceptions. An order confirmation will be sent via email, please be sure to check your spam folder. Our processing times range from 2-7 business days depending on volumes at any given time. Once your order leaves our studio, it should arrive anywhere between 5-9 business days more or less if no interruptions occur. You will receive a shipping confirmation with tracking once your order has shipped. Please note that your order may experience delays due to higher volumes, promotional events, holidays, inclement weather, and/or natural disasters. All orders are shipped UPS Ground. P.O. Boxes will ship USPS, which can take longer.
Shipping continental U.S. only at this time.
A NOTE ABOUT PACKAGING:
Most items (excluding brooms, larger brushes, baskets, and other larger items) will be wrapped in our reusable cotton draw string bag. If an item is deemed fragile, it will receive tissue paper wrapping, a paper sticker and hemp cord tie for safe keeping. Antique items will receive additional wrapping per our discretion - as they are irreplaceable items. If you would like to opt out of the fragile wrapping, please make a note at checkout, please keep in mind fragile items are safer during transport with the extra wrapping. Please feel free to reuse wrapping when possible!
ANTIQUES & VINTAGE:
All sales are final on second hand merchandise.
COUPON CODE REDEMPTION
The available coupon code must be applied to purchase prior to checkout. We cannot apply coupons after purchase. Only one coupon is code redeemable per transaction. We cannot adjust this once an order has been finalized. Please see the agreement at time of checkout. Please reach out to us with any questions prior to purchase. You can do so using the Contact Form linked at the bottom of this page. All promotional sales are final.
We want you to feel confident shopping with us, so we will do our best to accommodate any concerns with your order.
Our return policy covers returns on most items that are in new condition (or like-new) up to 7 days after delivery. A Claims Form must be completed properly for our records and to help us to process the return. This form must be completed within 7 days of receiving your order, you will have up to 14 days to return the item(s) after a return is approved and processed. Items received after this return window will be rejected. You will receive email confirmation with instructions. Items that cannot be returned are: clearance items, promotional sales (purchases made using a coupon), all pantry / food items, antiques, vintage, customized items, made to order, or any items damaged from normal wear and tear of use.
In the event that you are unhappy with your purchase, we will do everything we can within reason to resolve the issue. Please fill out our claims policy completely and properly for our records and to help us resolve any concerns with your order.
We will email you a return label for approved claims, you will then be instructed to print the label and package up item(s) just as received for a safe return. A refund will be issued within 7-14 business days after receipt of returned item(s). We are unable to provide additional return packaging, and will not be able to refund the original shipping charge.
DAMAGED OR MISSING ITEM(S):
In the event that we may have missed an item, or perhaps an item has arrived damaged from shipment, we will be sure to get you a replacement or a refund. Please fill out our Claims Form for our records and so that we can quickly resolve the issue with your order. We will cover the replacement shipping charges on damaged or missing items. All claims forms must be submitted within 7 days of receiving your order - all claims filed after will be denied.
Exchanges can only be made for like items. In example: different color, size, etc. Item must be of equal or lesser value. Items you wish to exchange cannot be used or have damage from normal wear and tear. Exchanges must be requested within 3 business days of receiving your order. We will not be able to refund any shipping charges on exchanges. Please fill out our Claims Form so we can properly assist you with an exchange upon approval. We will email you a return label for approved exchanges, you will then be instructed to print the label and package up item(s) just as received for a safe return within 14 days of receiving order. Replacement items will ship within 7-14 business days after receipt of return. In the even that the item is no longer in stock, we will issue either shop credit or a refund per our discretion. Items that cannot be exchanged are: clearance items, discounted merchandise, items redeemed using a coupon, all pantry / food items, antiques, vintage, customized items, made to order, or any items damaged from normal wear and tear of use.
Product availability is as shown on our website. We make every effort to display the most current and accurate product information based on our inventory. In the rare event that there is an error, we will notify you and include shipping date change or process a refund.
We sell to continental USA only at this time. All prices in our shop are subject to change, applicable taxes, and prices and shipping rates are subject to change. On the rare occasion that there may be an error in the price, descriptions or images we reserve the right to restrict those orders.
Please note, our business hours are Monday-Friday 9:00am-5:00pm Pacific Standard Time, excluding national Holidays. We will do our best to get back to you as soon as possible during our regular business hours.