The time we need to process an order is up to 5-7 business days, Monday-Friday (excluding national holidays). Shipping times will vary and are separate from processing times. We do send email confirmation of order progress, please be sure to check your spam folder before reaching out to us. Orders are processed in order of when they come in. Packages will ship only to the name and address provided at the time of checkout, no exceptions. Please verify your information is correct prior to purchase. All orders are shipped UPS Ground. P.O. Boxes will ship USPS, which can take longer.
Shipping times may vary around the holiday season, inclement weather, or natural disasters.
Please reference tracking which is sent to all of our customers in regards to the progress and estimated time of arrival for your shipment. We do not guarantee arrival dates, as once items are in the care of the Postal Service, they are out of our hands. Thank you for understanding!
Shipping continental U.S. only at this time.
A NOTE ABOUT PACKAGING
Most items (excluding brooms, larger brushes, baskets, and other larger items) will be wrapped in our reusable cotton draw string bag. If an item is deemed fragile, it will receive tissue paper wrapping, a paper sticker and hemp cord tie for safe keeping. Antique items will receive additional wrapping per our discretion - as they are irreplaceable items. If you would like to opt out of the fragile wrapping, please make a note at checkout, please keep in mind fragile items are safer during transport with the extra wrapping. Please feel free to reuse wrapping when possible!
You can read more about the tissue paper we use here!
All sales are final.
We are a small business and do not accept returns or exchanges. Any available coupon codes must be applied to purchase prior to checkout. We cannot cancel order or apply coupons after purchase. Only one coupon code per transaction. We cannot combine or adjust orders once they have been placed. Please keep in mind, our customers do agree to this at time of checkout. Please reach out to us with any questions prior to purchase. You can do so using the Contact Form linked at the bottom of this page.
If an item is missing from your order or arrives damaged, please use our Claims Form also linked at the bottom of this page. Claims must be submitted within 3 business days of receiving order. We do require this form to be completed properly in order for us to review a claim. Thank you!
Please note, our business hours are Monday-Friday 9:00am-5:00pm Pacific Standard Time, excluding national Holidays. We will do our best to get back to you as soon as possible during our regular business hours.