Every new order will ship out within the timeliest manner possible. Each order will ship to the address provided at time of checkout only, no exceptions. An order confirmation will be sent via email, please be sure to check your spam folder. Our processing times range from 2-7 business days depending on volumes at any given time. This processing time can extend up to 14 business days during our busier seasons. Once your order leaves our studio, it should arrive anywhere between 5-9 business days more or less if no interruptions occur. You will receive a shipping confirmation with tracking once your order has shipped. Please note that your order may experience delays due to higher volumes, promotional events, holidays, inclement weather, and/or natural disasters. All orders are shipped UPS Ground. P.O. Boxes will ship USPS, which can take longer. We reserve the right to cancel an order per our discretion.
Shipping costs are calculated based on the items purchased at a flat rate. Our processing fee is included in the shipping charge. Shipping fee cannot be discounted. All parcels are insured.
If you wish to schedule local pickup, please do so prior to completing checkout. Not all pickup requests will be approved, we reserve the right to decline a local pickup per our discretion. See STORE PICKUP for more details.
Christmas orders must be placed by December 14th for Christmas delivery (we cannot guarantee delivery time as there are many factors with the shipping providers that are outside of our hands).
All sales are final on pre-orders. We cannot cancel items purchased as a pre-order. Pre-orders are expected to ship within the timeframe given at time of purchase, however this timeframe is an estimated shipping timeframe and may vary. You will receive a shipping confirmation once pre-ordered items ship. If items are purchased with a pre-order they will also ship at that later date. Please purchase items separately that you wish to ship sooner.
Select "Store Pickup" as your shipping option prior to completely checkout. We cannot refund shipping costs once they have been processed for our carrier. Please allow up to 3 business days for your order be processed. We will contact you via email once your order is ready for pickup. Pickup will only be during business hours (11am to 5pm daily) at the storefront located at 811 Rainier Street, Snohomish, WA.
We are now accepting international inquiries. Please accurately complete our International Inquiries Form here for a shipping quote. We will do our best to respond to any international inquiry within 3-7 business days. Please note, a shipping quote will be sent as an invoice, which you can choose to pay upon receipt or dismiss. Please do not complete payment if you find any errors in the invoice, and be sure to contact us for corrections prior to purchase. Each order will ship to the name and address provided at time of purchase only, no exceptions. It is imperative that this information is correct for customs purposes. We may be required to contact purchaser for additional information even after an invoice is paid.
All invoices for international purchases must be paid within 3 business days of receipt, otherwise invoice will be voided and you will need to complete our inquiry form over again if you wish to proceed. We will not hold items that are in stock at time of inquiry or even after invoice has been sent. If an item is no longer available, the invoice will be adjusted or voided. Antiques cannot be held, and when an invoice payment is delayed you run the risk of loosing the item. In the event that an antique sells, we will notify you and adjust the invoice or refund if the item has been paid for. We reserve the right to adjust an invoice as needed for any reason per our discretion including but not limited to errors and/or item(s) no longer in stock.
We will NOT pay customs fees on behalf of your shipment. Purchaser is responsible for their own customs fees per their country or region. Purchaser is responsible for keeping track of the shipment and contacting the shipping provider in regards to the status of the shipment. We will not be held accountable to refund or return an order due to purchaser's refusal to pay a customs fee or any other delays due to customs or purchaser rejecting shipment whatsoever. Shipping will not be refunded.
We reserve the right to cancel and refund any and all internal invoices per our discretion.
Every new order will ship out within the timeliest manner possible. An order confirmation will be sent via email, please be sure to check your spam folder. Our processing times range from 2-7 business days depending on volumes at any given time. This processing time can extend up to 14 business days during our busier seasons. Once your order leaves our studio, we cannot guarantee arrival times for international shipments. Please note, some international shipments can take weeks or even months to arrive. You will receive a shipping confirmation via email with USPS tracking once your order has shipped. Please note that your order may experience delays due to higher volumes, promotional events, holidays, inclement weather, and/or natural disasters. Depending upon where the shipment is traveling, USPS tracking may halt once the parcel has been transferred from the United States, though the parcel will continue in transport, at which point it is the responsibility of the purchaser to contact the local shipping provider with which the parcel has been transferred for status on shipment.
All sales final on international purchases. No returns or exchanges will be permitted. Please don't hesitate to complete our claims form if you have any concerns with your order.
Some items may not be feasible to ship internationally, we will be sure to notify you at time of inquiry.
International purchases are excluded from all promotional events, discounts, and gift certificate purchasing and/or redemption.
All international parcels will ship USPS.
A NOTE ABOUT PACKAGING:
We put the utmost care and attention to detail when packaging your items for shipment. If an item is deemed fragile, it will receive either crinkle or tissue paper wrapping, sometimes a paper sticker and tie for safe keeping. Antique items will receive additional wrapping per our discretion - as they are irreplaceable items (ie bubble wrap). Our soaps, brushes, honey, pottery, and some linens are often kept in a reusable linen sack. Please feel free to reuse wrapping when possible!
ANTIQUES & VINTAGE:
All sales are final on second hand merchandise. Please see the agreement at time of checkout.
COUPON CODE REDEMPTION
The available coupon code must be applied to purchase prior to checkout. We cannot apply coupons after purchase. Only one coupon is code redeemable per transaction. We cannot adjust this once an order has been finalized. Please see the agreement at time of checkout. Please reach out to us with any questions prior to purchase. You can do so using the Contact Form linked at the bottom of this page. All promotional sales are final.
We want you to feel confident shopping with us, so we will do our best to accommodate any concerns with your order.
Our return policy covers returns on most items that are in new condition (or like-new) up to 7 days after delivery. A Claims Form must be completed properly for our records and to help us to process the return. This form must be completed within 7 days of receiving your order, the item(s) must be returned 14 days from the date after a return is approved and processed. Items received after this return window will be rejected and will not be processed for a return and original charges remain. You will receive email confirmation with instructions on returns. Items that cannot be returned are: clearance items, promotional sales (including purchases made using a coupon), all pantry / food items, antiques, vintage, apothecary or bath products, brushes, brooms, seeds, dahlia tubers, corms, dried flowers, customized items, made to order, or any items damaged from normal wear and tear of use. *Purchaser is required to pay return shipping fee, which we will invoice when request is approved. If the return shipping fee is not paid within the return window enabling customer to return items within 14 days of approval, the request will be voided and original charges remain.
In the event that you are unhappy with your purchase, we will do everything we can within reason to resolve the issue. Please fill out our claims policy completely and properly for our records and to help us resolve any concerns with your order.
We will email you a return label for approved claims (once return shipping fee is paid), you will then be instructed to print the label and package up item(s) just as received for a safe return. A refund (for the cost of items) will be issued within 7-14 business days after receipt of returned item(s). We are unable to provide additional return packaging, and *we will not be able to refund the original shipping charge.* Purchaser is expected to carefully package up returns as they were when received, we encourage using the original shipping materials. Please include original tags, bags, and/or any other packaging that was included.
*ALL SALES FINAL ON IN STORE PURCHASES*
DAMAGED OR MISSING ITEM(S):
In the event that we may have missed an item, or perhaps an item has arrived damaged from shipment, we will be sure to get you a replacement when possible or a refund. Please fill out our Claims Form for our records and so that we can quickly resolve the issue with your order. We will cover the replacement shipping charges on damaged or missing items. All claims forms must be submitted within 7 days of receiving your order - all claims filed after will be denied.
Exchanges can only be made for like items. In example: different color, size, etc. Item must be of equal or lesser value. Items you wish to exchange cannot be used or have damage from normal wear and tear. Exchanges must be requested within 3 business days of receiving your order. We will not be able to refund any shipping charges on exchanges. Please fill out our Claims Form so we can properly assist you with an exchange upon approval. We will email you a return label for approved exchanges (once exchange shipping charges are paid), you will then be instructed to print the label and package up item(s) just as received for a safe return within 14 days of receiving order. Replacement items will ship within 7-14 business days after receipt of return. In the event that the item is no longer in stock, we will issue either shop credit or a refund per our discretion. You will receive email confirmation with instructions on returns. Items that cannot be exchanged are: clearance items, promotional sales (including purchases made using a coupon), all pantry / food items, antiques, vintage, apothecary or bath products, seeds, dahlia tubers, corms, dried flowers, customized items, made to order, or any items damaged from normal wear and tear of use. *Purchaser is required to pay exchange shipping fees, which we will invoice when request is approved. This includes shipping fee for return and shipping fee for replacement parcel. If the return shipping fee is not paid within the return window enabling customer to return items within 14 days of approval, the request will be voided and original charges remain. Purchaser is expected to carefully package up returns as they were when received, we encourage using the original shipping materials. Please include original tags, bags, and/or any other packaging that was included.
*ALL SALES FINAL ON IN STORE PURCHASES*
You may use card by presenting it for payment when making a purchase with us. This is not a credit/debit card and has no implied warranties. Merchant is not responsible for lost, stolen or damaged cards or any unauthorized card use. Card is redeemable for purchases only. Unused value remains on card until expires and cannot be redeemed for cash. All sales final on gift card purchases and redemption. Gift card purchasing and redemption is not possible for international transactions, continental United States only.
Product availability is as shown on our website. We make every effort to display the most current and accurate product information based on our inventory. In the rare event that there is an error, we will notify you and include shipping date change or cancel item(s) and process a refund.
We sell to continental USA only at this time. All prices in our shop are subject to change, applicable taxes, and prices and shipping rates are subject to change. In store and online prices are subject to change. On the rare occasion that there may be an error in the price, descriptions or images we reserve the right to restrict those orders.
Please note, our business hours are Monday-Friday 9:00am-5:00pm Pacific Standard Time, excluding national Holidays. We will do our best to get back to you as soon as possible during our regular business hours. The barn is open to the public the last weekend of every month, if you would like to schedule a time to shop please do so via our contact form.